Privacy policy

Privacy Policy

Last updated: 25 May 2026

Mantra is a brand operated by Argonaut Industries (Pty) Ltd, a company registered in the Republic of South Africa (registration number K2025328501) ("Mantra", "we", "us", or "our"). We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mantra is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. For the purposes of the Protection of Personal Information Act, 2013 (POPIA), Argonaut Industries (Pty) Ltd is the "responsible party" for your personal information. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact details including your name, billing address, shipping address, phone number, and email address.
• Payment information including transaction details, form of payment, and payment confirmation. We do not store your full card details; payments are processed securely by our payment gateway.
• Account information including your username, password, and preferences and settings, if you choose to create an account.
• Transaction information including the items you view, add to your cart, purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you provide when you contact us, for example when sending a customer support enquiry or completing a survey.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or visit our website, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

• Provide, tailor, and improve the Services. We use your personal information to perform our contract with you, including to process your payments, fulfil and ship your orders, manage returns and exchanges, remember your preferences, create and manage your account, enable you to post product reviews, respond to surveys, and tailor and improve the Services.
• Marketing and advertising. Where you have consented, we use your personal information to send you marketing and promotional communications by email, and to show you relevant online advertising.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, and act on possible fraudulent, unlawful, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe.
• Communicating with you. We use your personal information to provide customer support and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

We process your personal information on the lawful bases recognised under POPIA, including where it is necessary to perform our contract with you, where we have a legitimate interest in operating and improving our business, where we are required to by law, and where you have given us your consent. You may withdraw your consent to marketing communications at any time.

How We Disclose Personal Information

We do not sell your personal information. In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Each third party that processes personal information on our behalf does so as an "operator" under POPIA. These circumstances may include disclosure:

• With Shopify, our e-commerce platform, which hosts our website and processes orders;
• With our courier partners, to deliver your order, including your name, address, and contact number;
• With Klaviyo, to manage our email marketing and send communications you have opted in to;
• With Judge.me, to collect and display product reviews;
• With Zigpoll, to conduct post-purchase surveys;
• With vendors and other service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and fulfilment;
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties;
• With our affiliates or otherwise within our corporate group;
• In connection with a business transaction such as a merger or sale, to comply with applicable legal obligations, to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. In addition, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of that personal information, including for responding to your requests to exercise your rights. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Our inclusion of such links does not imply any endorsement of those platforms or their operators.

Children's Data

The Services are intended for adults. Our products contain caffeine and are not suitable for children. We do not knowingly collect personal information from anyone under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, and misuse. However, no security measures are perfect or impenetrable, and any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. Order and transaction records are retained for the period required by South African tax and company law.

Your Rights and Choices

Under POPIA, you have the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right to access. You may request access to the personal information we hold about you.
• Right to delete. You may request that we delete personal information we hold about you, where we are not legally required to retain it.
• Right to correct. You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to object. You may object to the processing of your personal information, including for direct marketing.
• Right to withdraw consent. You may withdraw consent you have previously given.
• Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional emails about your account or orders.

You may exercise any of these rights by contacting our Information Officer using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required under applicable law. You may designate an authorised agent to make requests on your behalf, in which case we may require proof of that authorisation.

Complaints

If you have a complaint about how we process your personal information, please contact our Information Officer using the details below. You also have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa) Email: complaints.IR@inforegulator.org.za Website: inforegulator.org.za

International Transfers

Some of the service providers described in this policy process or store personal information outside South Africa. Where we transfer your personal information across borders, we take reasonable steps to ensure it is protected by a standard of protection comparable to that required by POPIA, as permitted under the Act.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact our Information Officer:

Argonaut Industries (Pty) Ltd Information Officer: Kyle Brown Email: kyle@argonaut-ltd.com Address: 1 Saltus Street, Centurion, GP, 0157, South Africa